Shipping policy

• Local Delivery Areas: We offer hand-delivery across the areas listed elsewhere on the site.
• Delivery Days: We deliver Monday to Saturday (excluding Irish Bank Holidays). Sunday deliveries are only available for special occasions such as Mother's Day or Valentine's Day, as advertised on our website.
• Same-Day Delivery: Orders placed before 12.30 Monday to Saturday qualify for same-day local delivery. Orders placed after this cut-off time will be delivered on the next available delivery day.
• Local Delivery Fees: Local delivery charges start from €10 and are calculated automatically at checkout based on your delivery address/Eircode.
• Packaging:

  Bouquets are carefully aqua-packed in water bubbles or hydration wraps and secured inside a protective transit box to keep them fresh in transit.

   

For deliveries outside our local van zone, we use the Interflora network of florists. 

• Standard Delivery Hours: Deliveries take place between [e.g., 9:00 AM and 6:00 PM] for residential addresses and [9:00 AM and 5:00 PM] for business addresses.
• Timed Deliveries: While you may leave a preferred delivery window in the order notes, we cannot guarantee exact delivery times for standard orders—especially during peak periods (Valentine's Day, Mother's Day, and Christmas).
• Funeral & Sympathy Tributes: Funeral flowers are always given top priority. Please provide the exact time of the funeral service or removal, the name of the deceased, and the church or funeral home address so we can ensure timely arrival.

• Free Collection: You can order online and collect your flowers for free from our shop at Eleanor's Florist, North Circular Road, Tralee, V92 TR2F
• Collection Hours: Click & Collect orders are available during our normal opening hours: Monday to Saturday, 9:30 AM – 5:30  PM Please allow at least 2 hours for our florists to prepare your bouquet before arriving.

• If No One Is Home: If the recipient is unavailable when our driver arrives, we will follow this order of steps:
  1. Call the recipient on the phone number provided to arrange entry or a safe drop-off.
  2. Leave the flowers in a sheltered, safe location out of direct sunlight and harsh weather (e.g., a porch, shed, or side gate).
  3. Leave the flowers with a willing neighbour.
• Calling Card: Our driver will always leave a calling card through the letterbox letting the recipient know where the flowers have been left.
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• Eircode Requirement: Ireland has many rural townlands without street numbers. Please provide the exact Eircode and a working Irish mobile number for the recipient to avoid delays.
• Failed Deliveries: We cannot accept responsibility for late or failed deliveries caused by an incorrect address, missing Eircode, or unreachable recipient. If an order is returned to our shop and requires a second delivery attempt, an additional delivery fee of €10 will apply.

• Peak Floral Dates: During busy holidays (Valentine’s Day, Mother’s Day, and the week before Christmas), our same-day cut-off times may close earlier once our daily capacity is reached.
• Adverse Weather: In the event of severe weather warnings (such as Met Éireann Status Orange or Red alerts) where road conditions are unsafe for drivers or couriers, deliveries will be delayed until the next safe working day.

• Phone: +353 66 7121139
• Email: kevin@eleanors.ie