Terms of service

Terms and Conditions of Service
Last Updated: 12th November 2026
Welcome to Eleanor's Florist ("we", "us", or "our"). By placing an order through our website www.eleanors.ie, by telephone, or in-store, you agree to be bound by the following Terms and Conditions.
1. Business Information
  • Trading Name: Eleanor's Florist
  • Registered Address: North Circular Road, Tralee, V92TR2F
  • CRO Number / VAT Number: 581139E
  • Contact Email: kevin@eleanors.ie
  • Contact Phone: 066 7121139
2. Products and Substitution Policy
  • Freshness and Availability: All floral arrangements are handcrafted using fresh, seasonal stems. Because flowers are natural, living products, colours, sizes, and shapes may vary slightly from the photographs on our website.
  • Right to Substitute: If a specific flower, foliage, or container is unavailable due to seasonal supply issues, we reserve the right to substitute it with an item of equal or greater value that maintains the overall style, colour scheme, and aesthetic of your chosen design.
  • Key Flowers: If a specific bloom is essential to your order (e.g., red roses for Valentine's Day), we will contact you before making any substitution.
3. Ordering and Payment
  • Order Acceptance: Your order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email or accept payment in-store.
  • Pricing: All prices are listed in Euro (€) and include Irish VAT at the applicable rate unless stated otherwise. Delivery charges are calculated and displayed separately at checkout.
  • Payment: Full payment is required at the time of ordering. We accept [List payment methods, e.g., Visa, Mastercard, Apple Pay, Google Pay].
4. Delivery Policy
  • Delivery Areas: We deliver to, see our local delivery areas elsewhere on this site, we deliver to the rest of Ireland and worldwide through the Interflora network.
  • Delivery Times: Standard deliveries are made between [e.g., 9:00 AM and 6:00 PM], Monday to Saturday. While we strive to meet requested time slots, specific delivery times cannot be guaranteed except for funeral tributes, which are prioritised for the service time provided.
  • Recipient Availability: If the recipient is not at home upon delivery, our driver will attempt to leave the flowers in a safe, sheltered location, leave them with a neighbour, or contact the recipient by phone. A calling card will be left detailing where the arrangement has been placed.
  • Incorrect Addresses: Please ensure all recipient details (including Eircode and phone number) are accurate. We cannot accept responsibility for failed or delayed deliveries resulting from incorrect or incomplete addresses provided by you. A redelivery fee may apply.
5. Cancellations, Refunds, and Returns (Irish Consumer Law)
  • Exemption from the 14-Day Cooling-Off Period: Under the Irish Consumer Rights Act 2022 (and EU Consumer Rights Directive), the standard 14-day right to cancel online purchases does not apply to goods that are liable to deteriorate or expire rapidly, such as fresh flowers and plants, or to custom-made/bespoke arrangements.
  • Order Cancellations: Once an order has been prepared or dispatched, it cannot be cancelled or refunded. If you wish to cancel or amend an order before preparation begins, please contact us at least [e.g., 24 hours / 48 hours] prior to the scheduled delivery date.
  • Damaged or Faulty Goods: Under Irish consumer law, you are entitled to receive goods of satisfactory quality. If your flowers arrive damaged, wilted, or not as described, please contact us within [e.g., 24 to 48 hours] of delivery with clear photographs of the arrangement. Where a fault is confirmed, we will offer a replacement bouquet or a full/partial refund.
6. Weddings and Bespoke Events
  • Deposits: Bookings for weddings or large events require a non-refundable booking deposit of €100] to secure your date.
  • Final Balance: The remaining balance is due no later than [e.g., 4 weeks] prior to the event date.
  • Cancellations: Cancellations made less than [e.g., 4 weeks] before the event may be subject to charges covering the cost of blooms and materials already ordered on your behalf. 
7. Privacy and Data Protection
  • We process your personal data (and the recipient’s delivery details) strictly in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
  • Recipient information is used solely to fulfil the delivery and will never be used for marketing purposes. Please view our full Privacy Policy.
9. Limitation of Liability
  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under Irish law.
  • To the fullest extent permitted by law, our total liability for any claim arising out of an order shall not exceed the total price paid for that order.
10. Governing Law and Dispute Resolution
  • These Terms and Conditions are governed by and construed in accordance with the laws of Ireland. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the Irish courts.
  • If you have a complaint that we cannot resolve directly, you may contact the Competition and Consumer Protection Commission (CCPC) for guidance on your consumer rights in Ireland.